Help Center
Answers to the questions we get most.
Buying tickets
Open the event page, choose a ticket tier and tap Get tickets. You'll pay by card, transfer or USSD and your pass is sent right after.
Yes — put their name as the ticket holder at checkout if the event requires ID matching, or transfer the ticket to them afterwards from My Tickets.
Check spam in your email and make sure the email address you entered is correct. If it's still missing after 10 minutes, contact us below with your order code.
At the event
Show the QR code from My Tickets at the gate. It scans even with a weak signal, since it's saved to your device once loaded.
Yes, but opening the ticket in the Veyfira app or a saved wallet pass is more reliable if your phone has been restarted.
Refunds & changes
It depends on the event's refund policy, shown on the event page and in your confirmation email.
You'll get an email with your options — usually a refund or an automatically valid ticket for the new date.
Account & payments
Yes. Payments are handled by a licensed payment processor — Veyfira never stores your full card number.
Go to My Account and update your details there.
Still need help?
Our team usually replies within a few hours.